Delete your account

Open topo and go to Settings → Delete account. You will be asked to confirm. It takes effect straight away and cannot be undone.

This is the fastest route and we recommend it if you still have the app and can sign in.

Email support@jointopo.app from the email address on the account, with "Account deletion request" as the subject.

Send it from the account's own address where you can, since that is how we confirm the request is really yours. If you cannot, tell us the username on the account and we will verify another way before deleting anything.

We action these as soon as we see them, and in any case within 30 days of receiving the request. We will email you to confirm once it is done.

Deleting your account removes:

• Your profile — name, username, email address, phone number, date of birth, bio, interests and social links
• Your profile photo
• Your connections, and any connection requests you have sent or received
• Events you created, and your attendance at events you joined
• Every message you have sent, including from the conversations of the people you sent them to
• Your invite links
• Your notification tokens, so the app can no longer reach your devices
• Your sign-in credentials

Nothing of yours is kept behind, and deletion is not reversible. There is no grace period and no archived copy to restore from, so export anything you want to keep first.

If you used the app to find people you already know, there is nothing of your contact list to delete. Email addresses and phone numbers from your contacts are hashed on your own device and only the hashes are ever sent, purely to be compared against accounts that already exist. Your contact list is never uploaded or stored.

Messages that other people sent to you were written by them, and connections are recorded between two accounts. Where something is not solely yours, deleting your account removes your side of it and your identity from it.

Standard server logs, which include IP addresses and timestamps, are kept for a short period for security and debugging, as described in the Privacy Policy.

Depending on where you live you may also have the right to access, correct or export your data, or to object to how it is processed. Email the same address and we will respond within 30 days.